FAQs
1. What time can I arrive to set up?
a. You are welcome to come in 15 minutes prior to your booking time. As the host we allow you to come in 15 minutes early and we will help you get settled! We ask that your belongings and guests are out of the gym at the end of booking time to ensure staff has adequate time to sanitize. You are not given additional time on the back end of your event. Guests and belongings MUST be out on time to be respectful for events scheduled after.
b. TIP: large head count? Reserve yourself an extra half hour at the time of booking so you are not rushed for time.
c. Some hosts will adjust their party invitations to account for time to get cleaned up and not to feel rushed.
d. Our staff will lower the music and adjust the lighting at the 15 minute mark to politely remind all that the event is over in 15 minutes. Our staff will communicate reminders with the hosts toward the end of the event. Our staff will start their cleaning and tasks at that time.
2. What do I have to do at the end of my event?
a. We require that your personal belongings, decor, food and guests be exiting the gym at the end of the discussed booking time. Ex: If you booked from noon-3:00 pm, you are allowed 11:45-3:00. Our staff will handle the necessary cleaning and tear down. We just ask that you leave the tables empty the way you found them, please dispose of all trash so staff can begin to sanitize.
3. What activities can we do during event?
a. All gym activities listed on the website under Birthday Parties and Special Events are available and can be switched out by an employee during booking time. As the host you are responsible for what activities you choose for your guests. We do not host the event, we follow your lead with what activities you want to do.
b. Bounce houses are available for an additional fee.
c. We do not include a referee or coaches during events.
d. We do not provide food or drink packages. You are responsible for the food and drinks you bring to your private event. We provide multiple coolers, just provide your own ice and beverages.
4. Set-Up & Decoration Guidelines
You’ll have 15 minutes before your booking to decorate. Feel free to bring tablecloths, banners, highchairs for smash cakes, and balloons/backdrops.
-No glitter, confetti, or confetti-filled balloons
-Piñatas are okay—just no confetti inside
-Use painter’s tape only on gym walls and remove it after your event
-no balloons in the bounce house
5. What if I have to cancel my party?
a. Cancellation policy: Deposits are non-refundable.
- If you're canceling your event within the week of your party date, you will lose your deposit and cannot re-apply that deposit to future parties.
- If you’re canceling your event more than a week before the party date, you will lose your deposit, but if you book another party the same day as canceling you can roll that deposit into the next party. One re-booking per reservation.
- If you are a no-show for the event, you authorize us to charge your credit card on file for a no-show fee of $150.
-If you walk out on an event prior to payment you authorize us to charge your credit card on file for the full remaining balance with credit card fee.
-If an Act of God, or weather event causes OTSSA to close, your party will be rescheduled as soon as possible. No refunds are provided for deposits.
6. When is a good time to book a party?
a. We offer private parties only, which means you are not sharing your event space with anyone else in small divided party rooms. The best way to secure your date and time is by booking at least 3 months ahead of time.
7. How do I pay for my event?
a. At the time of booking you will provide payment for a nonrefundable deposit. Your party date and time is not secure until the initial deposit is paid. We do not accept full payments early, the remaining balance is due on the day of your event to account for any last minute changes to your party’s invoice.
8. Safety Guidelines
a. This is a family atmosphere, and we are not responsible for child care or monitoring activities based on children's capabilities. As the host of the event, you are responsible for choosing activities based on the needs and level of the guests. Safety is our first priority. An adult needs to be present at all times during the event.
b. Bounce House Rules- NO food, candy, gum etc. , NO balloons or balls, shoes need to be removed, adults are welcome to join children.
9. Parking?
a. We’re proud to be located right in the heart of downtown Crown Point.
Private Parking is available on the backside of our building on West Street. There are plenty of municipal spots nearby check it out here. Updated-Downtown-Parking-Map-January-2024-PDF
** This is a private event space, you hold the responsibility and liability for your events. Waivers and liability forms will be attached for review with each invoice. Please feel free to call and ask any other questions you may have. Our first priority will always be the safety of those who enter our facility.